Family Getaway Vacation FAQs
The Family Getaway Vacation Certificate is for promotional purposes and is only limited by space availability. Therefore, flexibility on your dates is the best practice. Please read the information below. It will answer a lot of questions you may have and will be valuable to guide you through the process.
IMPORTANT: Do not leave for your vacation until you receive your written confirmation.
Q: What is included with the Family Getaway offer?
A: This offer is valid for a two night hotel stay for two adults and two children.
Q: How do I register my Family Getaway?
A: Our activation process has three simple steps:
Step One – To register your Family Getaway Vacation, call (888) 349-7509 ext. 400, M-F 9am-5pm PST before the expiration date on the certificate in your possession. The Fulfillment Group at Worldwide Travel Systems will put your name in the Registration Database. There is a one time Agency Registration Fee of $89.95 per person for 2 adults (price includes 2 children). When you are entered into the registration database, you will immediately receive an email on how to book your vacation. You will have 1 year from this registration date to book your Family Getaway Vacation. Start the booking process at least 90 days before your desired travel date. When you notify us that you are ready to travel, You will be mailed a package with a Registration Activation form. Proceed to Step 2 below.
If you should have any questions about making your travel request, Email us at the traveldesk@worldwidetravelsystems.com and include the following information:
a. Name registered with offer
b. Contact email and phone number
Step Two --
Fully complete the Registration Activation form and Mail it to the address provided on the form along with a processing fee check for $50 within 30 days of the issue date indicated.
Please wait 30-45 days to receive Step Two.
Step Three – The booking agency will email your confirmation of activation letter, a Welcome Aboard, to print and keep for your records. This will include instructions on making your reservation and a copy of the terms and conditions. You will have 12 months from the printed activation date to book and travel.
ALL FEES MUST BE PAID TO THE ORDER OF: Passport to Travel
Q: What is the $50 for?
A: This is a refundable fee to activate your offer for booking.
Q: Is the $50 activation fee per person?
A: No, this is a single $50 that covers both passengers.
Q: Is the $50 activation fee refundable?
A: Yes, this is fee is refundable minus a $10 processing fee. All requests must be placed within the 12 month activation period to be honored.
Q: What forms of payment are acceptable?
A: You may use any form of payment other than a credit card. Cash payments are not highly recommended.
Q: Who do I make my check/money order to the order of?
A: You will be provided with all booking and contact information in your registration package. Check/money orders with alternate company names must be returned for correction.
Q: It is past the 30-45 waiting period, why haven’t I received my Welcome Aboard?
A: There exist multiple reasons this may have occurred:
1. We did not receive your information.
a. Check your bank statement or call the indicated number on your money order receipt.
b. If your check/money order has not been cashed, it may not have been received.
2. We received your information but your personal information was not processed.
a. Check your bank statement or call the indicated number on your money order receipt.
b. If your check/money order has been cashed, it was received.
3. Your information was returned for correction.
a. If the Registration Validation form or check contains incorrect or is missing information, it must be returned for correction.
b. Check your bank statement or call the indicated number on your money order receipt.
c. If your check/money order has not been cashed, it may have been returned.
After checking your bank statement, please the booking agency with the status of your check/MO for further instructions.All contact information will be provided in your Welcome Aboard package.
Q: How do I make my travel request?
A: Once you receive your Welcome Aboard, there will be a travel request form at the bottom. Please fill out the specified information and mail it to the address indicated.
All travel requests must be postmarked 90 days in advance of the departure date.
Q: Are there any date restrictions?
A: Yes, you are not permitted to travel in the 7 day period before and after a federal holiday and all requests must be placed 90 days in advance of the departure date. Date choices must also be at least 30 days apart.
Federal Holidays
New Years Day
Martin Luther King Jr. Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving
Christmas
Q: What hotels are available with this program?
A: We do not use a specific brand of hotels. All availabilities are researched at time of booking and presented to you, the client, to make a final selection.
Q: Can we book extra nights?
A: Yes, you may book additional nights at the going rate with the hotel at time of booking.
Q: When will I be contacted regarding my travel request?
A: A reservation agent will contact you 30-45 days before your travel date by both phone and email.
Q: What fees am I responsible for at time of booking?
A: You are responsible for hotel taxes and applicable surcharges for peak season and weekend travel.
Q: How do I collect my $50 credit for theme park tickets?
A: All requests must be made in writing. Please mail or email your request to the booking agency with an original copy of the theme park receipt.
Q: When does my offer expire?
A: You will have 12 months from the activation date printed on your Welcome Aboard to book and travel.
IMPORTANT: Do not leave for your vacation until you receive your written confirmation.
Q: What is included with the Family Getaway offer?
A: This offer is valid for a two night hotel stay for two adults and two children.
Q: How do I register my Family Getaway?
A: Our activation process has three simple steps:
Step One – To register your Family Getaway Vacation, call (888) 349-7509 ext. 400, M-F 9am-5pm PST before the expiration date on the certificate in your possession. The Fulfillment Group at Worldwide Travel Systems will put your name in the Registration Database. There is a one time Agency Registration Fee of $89.95 per person for 2 adults (price includes 2 children). When you are entered into the registration database, you will immediately receive an email on how to book your vacation. You will have 1 year from this registration date to book your Family Getaway Vacation. Start the booking process at least 90 days before your desired travel date. When you notify us that you are ready to travel, You will be mailed a package with a Registration Activation form. Proceed to Step 2 below.
If you should have any questions about making your travel request, Email us at the traveldesk@worldwidetravelsystems.com and include the following information:
a. Name registered with offer
b. Contact email and phone number
Step Two --
Fully complete the Registration Activation form and Mail it to the address provided on the form along with a processing fee check for $50 within 30 days of the issue date indicated.
Please wait 30-45 days to receive Step Two.
Step Three – The booking agency will email your confirmation of activation letter, a Welcome Aboard, to print and keep for your records. This will include instructions on making your reservation and a copy of the terms and conditions. You will have 12 months from the printed activation date to book and travel.
ALL FEES MUST BE PAID TO THE ORDER OF: Passport to Travel
Q: What is the $50 for?
A: This is a refundable fee to activate your offer for booking.
Q: Is the $50 activation fee per person?
A: No, this is a single $50 that covers both passengers.
Q: Is the $50 activation fee refundable?
A: Yes, this is fee is refundable minus a $10 processing fee. All requests must be placed within the 12 month activation period to be honored.
Q: What forms of payment are acceptable?
A: You may use any form of payment other than a credit card. Cash payments are not highly recommended.
Q: Who do I make my check/money order to the order of?
A: You will be provided with all booking and contact information in your registration package. Check/money orders with alternate company names must be returned for correction.
Q: It is past the 30-45 waiting period, why haven’t I received my Welcome Aboard?
A: There exist multiple reasons this may have occurred:
1. We did not receive your information.
a. Check your bank statement or call the indicated number on your money order receipt.
b. If your check/money order has not been cashed, it may not have been received.
2. We received your information but your personal information was not processed.
a. Check your bank statement or call the indicated number on your money order receipt.
b. If your check/money order has been cashed, it was received.
3. Your information was returned for correction.
a. If the Registration Validation form or check contains incorrect or is missing information, it must be returned for correction.
b. Check your bank statement or call the indicated number on your money order receipt.
c. If your check/money order has not been cashed, it may have been returned.
After checking your bank statement, please the booking agency with the status of your check/MO for further instructions.All contact information will be provided in your Welcome Aboard package.
Q: How do I make my travel request?
A: Once you receive your Welcome Aboard, there will be a travel request form at the bottom. Please fill out the specified information and mail it to the address indicated.
All travel requests must be postmarked 90 days in advance of the departure date.
Q: Are there any date restrictions?
A: Yes, you are not permitted to travel in the 7 day period before and after a federal holiday and all requests must be placed 90 days in advance of the departure date. Date choices must also be at least 30 days apart.
Federal Holidays
New Years Day
Martin Luther King Jr. Day
President’s Day
Easter
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving
Christmas
Q: What hotels are available with this program?
A: We do not use a specific brand of hotels. All availabilities are researched at time of booking and presented to you, the client, to make a final selection.
Q: Can we book extra nights?
A: Yes, you may book additional nights at the going rate with the hotel at time of booking.
Q: When will I be contacted regarding my travel request?
A: A reservation agent will contact you 30-45 days before your travel date by both phone and email.
Q: What fees am I responsible for at time of booking?
A: You are responsible for hotel taxes and applicable surcharges for peak season and weekend travel.
Q: How do I collect my $50 credit for theme park tickets?
A: All requests must be made in writing. Please mail or email your request to the booking agency with an original copy of the theme park receipt.
Q: When does my offer expire?
A: You will have 12 months from the activation date printed on your Welcome Aboard to book and travel.
